At Squish Mall Ows. we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.

2. Shipping Methods:

  • We offer a standard shipping option:
    • Standard Shipping: Estimated delivery within 3-4 business days.
    • Order cut off: 07:00PM (GMT-06:00) Central Standard Time (Chicago)

3. Shipping Rates:

  • We’re pleased to offer free shipping on all orders shipped to addresses within the United States.
  • Shipping costs for other shipping methods, destinations, and order weights will be calculated during the checkout process. You can view the exact shipping fee before making payment.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.

5. Address Accuracy:

  • It’s important to ensure that your shipping address is accurate and complete. Squish Mall Ows is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.

6. Order Modifications and Cancellations:

  • We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.

7. Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

8. Returns and Exchanges:

  • For detailed information on our returns, exchanges, and refund policy, please refer to our separate Return Policy page.

9. Contact Us:

  • If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team at info@squishmallows-official.us.com We’re here to assist you!